Shipping policy

Order Processing

  • Orders are typically processed within 1–3 business days.

  • Once processed, your order will be dispatched and tracking information will be provided when available.

  • Orders are not processed or shipped on weekends or public holidays.

Shipping & Fulfilment

To offer practical products at competitive prices, SITEV works with trusted fulfilment partners who ship items directly to customers.

Orders may be dispatched from different fulfilment locations depending on product availability and destination.

Estimated Delivery Times

Delivery times are estimates, not guarantees, and may vary depending on location and external factors.

  • United Kingdom: 7–15 business days

  • Europe: 7–20 business days

  • International: 10–25 business days

Delivery times may be affected by:

  • Customs processing

  • Courier delays

  • Weather conditions

  • Peak demand periods

Tracking Information

  • Tracking details will be sent once your order has shipped.

  • Tracking updates may take several days to appear after dispatch.

  • Some orders may arrive in multiple packages and include separate tracking numbers.

If tracking does not update immediately, this is normal. Please allow time for the carrier to scan the parcel.

Shipping Delays

While we aim to deliver within the stated timeframes, occasional delays may occur.

SITEV is not responsible for delays caused by:

  • Courier or postal service disruptions

  • Customs clearance processes

  • Incorrect or incomplete delivery details provided by the customer

If your order exceeds the maximum estimated delivery time, please contact us and we will be happy to assist.

Order Cancellations

  • Orders may be cancelled only if they have not yet been dispatched.

  • Once an order has shipped, it cannot be cancelled.

  • If you no longer wish to keep the item after delivery, please contact us and we will assist in line with our Returns & Refunds Policy.

Incorrect Address or Failed Delivery

Please ensure all delivery information is accurate at checkout.

We are not responsible for:

  • Orders delivered to an incorrect address provided by the customer

  • Failed deliveries due to unavailable recipients

If an order is returned due to an incorrect address, additional shipping fees may apply.

Lost or Missing Orders

If your order is confirmed lost in transit:

  • We will offer a replacement or refund

  • Claims must be submitted within 30 days of the estimated delivery date

Customs & Duties

International orders may be subject to customs duties or taxes imposed by local authorities. These charges are the responsibility of the customer.

Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact us at: support@siteventures.co.uk